How to Tell if a Conversation is an Email or SMS

This walkthrough answers the questions: How do I tell if a message is an email or an sms? How do I tell if a message is an email or a text? How can I tell if a message is an email or an sms?

Step-by-Step Walkthrough

Navigate to your Conversations page.
Locate the conversation card you want to check.
Look for the email icon on the left side of the conversation card.
Identify the icon: if it is an envelope, it indicates an email.
If the icon is a chat bubble, it indicates an SMS text.

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