Create dynamic contact groups based on field values or recorded behaviors, then automate your outreach with text messages. Example, create a group for reps that may be struggling, then send personalized text messages offering help!
Personalize each message
Record videos or attach media
Schedule sends
Direct sends to each person ( NOT a group chat ) keeps engagement high.
Unblock reps faster through text message conversations. Assign conversations to responders, answer common questions with saved snippets.
Create separate "inboxes" for different teams
Never let a rep fall through the cracks
Understand your support hot topics.
Reps are checking their messaging apps every 5-6 minutes on average. Deliver personalized text messages (and emails) with direct links to your byte-sized lessons.
Give each department their own SMS line for easier field management.
Stay on top of your field support with powerful conversation reporting.
Track time to respond & close
Track number of inbounds by topic/tag
Review individual responder performance
