- Click on triggers for your desired campaign.
- Click to edit the trigger you want to reset a participants points for so that you can see the “delete, results, edit, reset for contact” trigger menu
Click on reset for contact
A panel will slide in where you will see an entire list of contacts that have answered the question.
Find the person you want to reset the question for ( note that you can page through the contacts through the menu in the bottom left hand corner. Using ctrl + f to search helps.)
Once you have located the desired participant just click their name! Then they should be able to go back in and rework the question, and get that second chance.