Conversations Settings

If you have multiple responders to inbound texts messages and would like implement a systematic way of keeping track of conversations, take a look at this video!

Force Tagging

• When enabled, users must tag a conversation before closing a message thread.

• Helps track conversation topics in reports.

Confirm Closing

• Displays a confirmation prompt before closing one or multiple message threads.

• Prevents accidental closure of important conversations.

Claim Automatically

• Assigns a conversation thread to the first person who responds.

• Useful for distributing a high volume of inbound messages among your team.

Block Reassignment

• Prevents Guest users from reassigning a conversation thread to another user.

• Admin users can still reassign threads as needed.